How Does Frontier's Internet Service Stack Up Against Competitors?

Last updated on 20th Sep, 2024, by Belinda R. Martin for Cargenie

Frontier Internet vs Competitors: A Comparative Analysis

Wondering how Frontier's internet service measures up against its competitors? Let's dive into the comparison.

Speed and Reliability

Frontier promises fast, reliable internet, but is it up to par with competitors? Many users report inconsistent speeds and frequent outages with Frontier, while competitors like Spectrum and Xfinity often boast more stable connections. For example, in a recent survey, 70% of Frontier customers expressed dissatisfaction with their internet reliability, compared to only 30% of Spectrum users.

Customer Service and Support

When it comes to customer service, Frontier falls short compared to its competitors. Long wait times and unhelpful representatives are common complaints among Frontier subscribers. On the other hand, providers like AT&T and Verizon offer more responsive support, with shorter wait times and better-trained staff. For instance, a friend of mine had an issue with their internet bill with Frontier, and it took them over an hour to get through to a representative, only to be met with a scripted response.

Pricing and Value

While Frontier may offer competitive pricing on the surface, hidden fees and sudden price hikes often leave customers feeling deceived. In contrast, providers such as Google Fiber and WOW! Internet are transparent about their pricing and offer better value for money. For instance, my neighbor switched from Frontier to Google Fiber and not only experienced faster internet but also saved money due to Google Fiber's straightforward pricing structure.

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